![malwarebytes google preferences pup malwarebytes google preferences pup](https://www.bleepstatic.com/images/news/software/m/malwarebytes/4.0/protection-stats-options.jpg)
, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, Quarantined, 201, 838845,, , , Reopening Chrome put the same files back on my computer. This is the report I was given after following all instructions you gave: I'd like to note that quarantining all the items completely exited Chrome.
![malwarebytes google preferences pup malwarebytes google preferences pup](https://static-cdn.malwarebytes.org/pub_images/NewfinderAPP/protection1.png)
Then, locate the Scan run report export out a copy & then attach in with your reply. You can actually click the topmost left check-box on the very top line to get ALL lines ticked ( all selected). When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. Next, click the small x on the Settings line to go to the main Malwarebytes Window. We want all P U P & P U M to be marked for removal. You can make the change by clicking on the down-arrow selection list-control. We need the next 2 lines ( for P U P & for P U M) to be set to "Always ( Recommended) ". Then scroll down to the section Potentially Unwanted items. Be sure it is clicked On ( to the far right side) Look for the section "Automatic Quarantine".
MALWAREBYTES GOOGLE PREFERENCES PUP WINDOWS
Start Malwarebytes from the Windows Start menu.Ĭlick Settings ( gear icon) at the top right of Malwarebytes window. One of the major goals here is to have it remove all that it detects. I would like you to do a new scan with Malwarebytes for Windows. Press & hold SHIFT+CTRL+Del keys on keyboard to get menu for clearing browsing data:Ĭheck mark the lined "Cached images and files" Scroll down until you see the "reset sync" button and click on the buttonĪfter we are all finished with this case, you may if you wish / if you need to / turn the Google Sync back On.
![malwarebytes google preferences pup malwarebytes google preferences pup](https://www.bleepstatic.com/images/news/software/m/malwarebytes/4.0/malwarebytes-4_0.jpg)
Use Chrome browser to go to and sign into your account. Please do not do any changes on your own without first checking with me.ĭid you notice the mentions in the report of "" No Action By User " ? I will provide a set of tips so that you TICK-mark all detected lines.Īlso notice that this is on Chrome and so extra step has to be made to clear out some history. Please follow my directions as we go along. Let me know what first name you prefer to go by. I will be helping and guiding you, going forward on this case. , C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 7,, ame, , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001, No Action By User, 201, 838845,, , , , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old, No Action By User, 201, 838845,, , , , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG, No Action By User, 201, 838845,, , , , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK, No Action By User, 201, 838845,, , , , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT, No Action By User, 201, 838845,, , , , C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845,, , , Around last week, for some unknown reason MB has started detecting my chrome user data files as PUP and quarantining them is only effective if I stop using Chrome.